Privacy Policy
Last updated: May 2026
This policy explains what personal information Surrey Roofing & Windows Ltd collects when you contact us about a roof repair, why we collect it, and the choices you have. We keep it short and plain.
Who we are
Surrey Roofing & Windows Ltd is a roofing contractor based in Ottershaw, Surrey, providing roof repairs, new roofs and roof replacement across Surrey and South West London. We are the “data controller” for the information you give us.
Contact: 07565 812922 · surreyroofingandwindowsltd@gmail.com
What we collect
When you submit our enquiry form or contact us, we collect only what we need to respond:
- Your name
- Phone number
- Email address
- Postcode (so we can confirm we cover your area and plan a survey)
- The type of repair and any details you choose to tell us
We do not ask for, or knowingly collect, any sensitive personal data.
How we use it
- To call or email you back and arrange your free roof survey
- To prepare and send your fixed-price written quote
- To carry out work you ask us to do and keep a record of it
- To measure which of our adverts lead to genuine enquiries (see “Cookies & advertising” below)
Our lawful bases are your consent (when you submit the form) and our legitimate interest in responding to your enquiry and running our business. You can withdraw consent at any time by contacting us.
Cookies & advertising
This page is reached through a Google Ads campaign. To understand which adverts work, we use Google Ads conversion tracking, which sets cookies on your device.
We also use Google’s Enhanced Conversions. If you submit the form, a hashed (one-way scrambled) version of the details you entered — such as your email or phone number — may be sent to Google purely to match your enquiry to an advert click. Google receives the scrambled value, not the readable details, and we do not use it to identify you.
You can control or block cookies in your browser settings, and manage Google’s ad personalisation at myadcenter.google.com.
Who we share it with
We never sell your data. We share it only with the services that help us operate, and only as needed:
- Netlify — hosts this page and processes our enquiry form submissions (Netlify privacy)
- Google — advertising and conversion measurement (Google privacy)
- WhatsApp / Meta — only if you choose to message us on WhatsApp (WhatsApp privacy)
We may also disclose information if required by law.
How long we keep it
We keep enquiry details only as long as needed to deal with your enquiry and any resulting work, plus the period we’re legally required to retain business records. If your enquiry doesn’t lead to work, we delete it when it is no longer needed.
Your rights
Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it, or stop using it. To make a request, contact us using the details above and we’ll respond within one month.
If you’re unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
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